Privacy Policy

    Effective Date: [Insert Date]

    At Convolytic Inc, your privacy is of the utmost importance. This Privacy Policy describes how we collect, use, store, and protect your information when you use our voice and chat AI analytics and A/B testing platform. By using our services, you agree to the practices outlined below.

    1. Information We Collect

    We collect only the data necessary to analyze and improve voice and chat agent performance:

    a. Interaction Data (Voice/Chat Conversations)

    We process the following for analytics purposes:

    • Audio recordings (when applicable)
    • Transcripts of conversations
    • Metadata (timestamp, duration, channel used)
    • Sentiment scores, emotional tone, and conversational outcomes

    Note: We anonymize or pseudonymize interaction data where possible. We do not use raw interaction data to identify individuals.

    b. Account and Usage Data

    When users register or log into Convolytic:

    • Name, email address, and organization
    • Login timestamps and usage metrics
    • A/B test assignments and results

    c. Technical Information

    • IP address, browser type, operating system
    • Activity logs for system debugging and optimization

    d. Payment Information

    Payments are handled via Stripe. We do not store card or billing details on our servers. Refer to Stripe's Privacy Policy for more.

    2. How We Use Your Information

    We use the collected information to:

    • Analyze and score conversation quality (e.g., sentiment, tone, keyword detection)
    • Provide insights into user engagement and pain points
    • Support A/B testing of voice/chat agent performance
    • Help customers optimize agent prompts, flows, and outcomes
    • Provide account management and customer support

    We do not:

    • Sell or share your data with third parties for advertising
    • Use your data for training external AI models
    • Use end-user recordings or transcripts for unrelated profiling

    3. Data Retention

    • Conversation data is retained only as long as needed for analysis and contractual obligations.
    • Customers may configure their own data retention preferences, including auto-deletion options.
    • We purge or anonymize data upon request or account closure.

    4. Consent and Legal Basis

    Data processing is based on:

    • Contractual necessity (providing services under customer agreements)
    • Legitimate interest (performance analysis and platform improvement)
    • User consent, where required by law (e.g., call recording notices)

    Customers are responsible for informing their users or agents when conversations are being recorded and analyzed.

    5. Cookies and Tracking Technologies

    We use cookies and similar technologies to:

    • Authenticate users
    • Analyze user behavior on our platform
    • Optimize performance and reliability

    We do not use tracking cookies for third-party advertising.

    6. Data Sharing

    We may share data with:

    • Service providers (e.g., OpenAI for language model processing, AWS for secure hosting)
    • Law enforcement or regulatory authorities, if legally required
    • Authorized team members under strict access control policies

    All third-party processors are contractually bound to maintain privacy standards in line with GDPR and CCPA, where applicable.

    7. Data Security

    We implement strong security practices:

    • TLS encryption for all data in transit
    • Access control and audit logging
    • Data minimization and anonymization
    • Role-based access permissions

    However, no system is 100% secure. We encourage users to use strong passwords and report any suspicious activity.

    8. End-User Data (B2B Clients)

    If you are a Convolytic customer analyzing your own users' conversations, you are the data controller and must ensure:

    • Lawful basis for recording and analyzing conversations
    • Transparency and consent, where required
    • Compliance with your local privacy laws

    We act as your data processor and will process data solely based on your instructions.

    9. Children's Privacy

    Our service is not designed for or marketed to children under 13. We do not knowingly collect personal information from minors. If we learn we have inadvertently done so, we will delete the data promptly.

    10. Your Rights and Choices

    Depending on your jurisdiction, you may have rights to:

    • Access the personal data we hold about you
    • Correct, update, or delete your data
    • Restrict or object to certain types of data processing
    • Export your data in a machine-readable format

    To exercise these rights, email us at: admin@convolytic.com

    11. Changes to This Policy

    We may update this Privacy Policy to reflect changes to our practices or legal requirements. Updates will be posted with a new effective date. Continued use of the service implies acceptance of the changes.

    Contact Us

    For privacy-related questions or requests, please contact:

    Convolytic Inc – Privacy Team

    Email: admin@convolytic.com