Terms of Use

    Effective Date: June 9, 2025

    These Terms of Use ("Terms") govern your access to and use of the Convolytic platform and services (the "Service") provided by Convolytic Inc. ("we", "us", or "our"). By accessing or using Convolytic (the "Site", located at https://convolytic.com), you agree to be bound by these Terms.

    If you are using Convolytic on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. In such cases, "you" refers to the organization.

    1. Overview of Services

    Convolytic provides tools for:

    • Analyzing voice and chat agent conversations
    • Conducting A/B tests across agents, prompts, and platforms
    • Generating sentiment/emotion insights and optimization recommendations

    This is a business-to-business (B2B) service and is not intended for individual consumer use.

    2. Eligibility

    To use Convylitic, you must:

    • Be at least 18 years old
    • Have the authority to bind your organization to these Terms
    • Agree to comply with all applicable laws and regulations

    3. Acceptable Use

    You agree not to:

    • Use Convylitic to process or analyze conversations without proper consent or notice to end-users
    • Reverse-engineer, copy, or misuse any part of the platform
    • Upload or transmit harmful code or abuse the service in any way
    • Interfere with the security or integrity of our systems

    You are responsible for the content and legality of all data you upload or analyze using Convylitic.

    4. Data and Privacy

    You retain ownership of the conversation data you upload and grant us a limited license to process this data strictly for:

    • Performing analytics
    • Generating insights and A/B testing results
    • Improving the functionality of the platform

    We will never sell or share your data with third parties for advertising. Our practices are governed by our Privacy Policy.

    You are responsible for ensuring your use of Convylitic complies with applicable privacy and data protection laws, including obtaining all necessary consents for voice or chat recordings.

    5. AI and Third-Party Integrations

    Convylitic uses third-party AI services (e.g., OpenAI) to perform certain functions like natural language understanding and summarization.

    You acknowledge:

    • Outputs generated by AI models may be probabilistic and not guaranteed to be accurate
    • You must not rely solely on AI outputs for legal, medical, or safety-critical decisions
    • We disclaim liability for actions taken based on AI-generated insights
    • Third-party integrations are subject to their own terms and privacy policies

    6. Payment and Billing

    All fees are billed in accordance with your selected plan. You agree to:

    • Provide accurate billing information
    • Pay all applicable charges on time
    • Abide by any additional terms related to your subscription

    Late or failed payments may result in suspension of services.

    7. Service Availability

    We strive to maintain a reliable platform, but:

    • We do not guarantee uninterrupted service
    • We reserve the right to modify or discontinue any feature at any time
    • Planned outages or maintenance will be communicated when possible

    8. Termination

    We reserve the right to suspend or terminate your access to Convylitic if:

    • You violate these Terms
    • You engage in misuse or abuse of the service
    • You fail to pay fees or breach contractual obligations

    You may terminate your account at any time by contacting us at admin+support@convolytic.com. Upon termination, your access will be revoked and data may be deleted in accordance with our Privacy Policy and data retention settings.

    9. Intellectual Property

    All intellectual property related to Convolytic (including software, analytics tools, and branding) remains the property of Convolytic Inc. You may not:

    • Use our trademarks without permission
    • Copy, modify, or distribute our software or platform interface

    10. Disclaimers

    The service is provided "as is" without warranties of any kind, including but not limited to:

    • Accuracy of insights or metrics
    • Fitness for a particular purpose
    • Availability or uptime guarantees

    You use the platform at your own risk.

    11. Limitation of Liability

    To the fullest extent permitted by law,Convolytic Inc. shall not be liable for:

    • Indirect, incidental, special, or consequential damages
    • Loss of profits, revenue, or data
    • Any claim arising from your misuse of the platform or failure to comply with legal obligations regarding data collection

    Our total liability shall not exceed the amount paid by you to use the service in the previous 12 months.

    12. Modifications to Terms

    We may update these Terms at any time. We will notify users of material changes. Continued use of the service after changes implies acceptance of the new Terms.

    13. Governing Law

    These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any disputes shall be resolved in the courts of Dover, Delaware .

    14. Contact Us

    For any questions about these Terms, contact:

    Convolytic Inc. – Legal Team

    Email: legal@convylitic.com

    Website: https://convolytic.com